A single mum-of-four was left furious after she was turned away from a swimming pool.
Lisa Wood tried to take nine-year-old Keelie, Alicea, aged three, Matthew aged two and one-year-old Chanelle to Smethwick Swimming Centre in the West Midlands for their free swimming sessions on Thursday, August 19.
However, the young children were left in tears after being turned away from a swimming pool due to her being the only adult, according to Birmingham Live.
They said they were turned away due to a policy that only allows two children per adult.
The 33-year-old parent from Oldbury said her children were left in floods of tears as she has no other adult who could help.
She said: “We got there at 12.50pm for the 1.15pm session, I thought I’d get there early as children can swim for free over the holidays.
“I got in there and asked if I could sign them up for the free swimming.
“First they said no I have to do it online at home and then they said you have to have a different email address for each child.
“She said you can’t come in with four children alone. My family members who would come are disabled.
“That’s not fair on my children. Keelie and Alicea can swim already, I don’t see the problem.
“I can’t afford to take them on holiday as everything has gone so expensive, so I thought, great, I’d take them swimming over the holidays.”
The angry mum said she and the youngsters did a three-mile round trip for nothing.
She added: “It’s very important for them to get used to the water.
“It took us all morning to get ready for swimming.
“I’ve complained to the trust and they just said it’s their policy but I don’t think it’s fair.
“There’s a lot of single parents out there who have three or four kids.”
A spokesman for Sandwell Leisure Trust said: “Swimming pools have an under 8s swimming policy which is common practice in the industry and is in place for safety of all participants. Full details are available on our website.
“Parents can register any children for free swimming up and under 16 years of age. This can be done online at www.slt-leisure.co.uk centres also can help customers register at the centre.
“Each membership/participant does require a separate email to join however our centre teams do try and help anyone struggling to join online or register for free swimming. Parents can register separate email address for each child. Our memberships team can also help any parents to register children by contacting our [email protected]
“We will investigate what happened with the team at the centre and pass this feedback/complaint onto the team also.”
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