- A Five Guys employee told Insider the three things he wishes customers would stop doing.
- For new diners, he wishes they would check out the menu before coming in.
- If you’re just picking up takeout, don’t take up a table while you wait.
Maezion Henix, a Five Guys Burgers and Fries employee in Shreveport, Louisiana, recently went viral for taking viewers behind the scenes with his TikTok videos.
His first video on how the fries are made had 21.2 million views at the time of writing, and he went on to walk through how the milkshakes are made, how the Cajun fries are made, how to clean the grill, and what happens to all the grease.
In an interview with Insider, Henix shared the three things he wants all Five Guys customers to stop doing when they come in for a meal.
Don’t take out your frustrations over the menu on employees
Henix said that a common pain point for Five Guys customers is the menu and price structure. Though prices vary depending on region, Five Guys Burgers and Fries tends to be more expensive per item than other fast-food chains.
“We have some customers that just come in, look at our prices, and just walk right out,” he told Insider.
Other times, he said, they complain to an employee. “I’ll be on the register and they’ll get mad at me because everything is separate [on the menu] — like you have to buy everything separately,” he said, referencing the fact that other popular chains feature meal deals and item combinations that save diners money.
Henix said an easy fix for the frustration would be for new customers to check out the menu online before heading to the chain so they know what to expect in terms of pricing.
Stop taking up seats if you’re just picking up
Whether you’re picking up for a third-party delivery service or picking up for yourself, Henix wants takeout customers to be aware of their surroundings.
If it’s busy in the restaurant and there are people dining in, don’t take up an entire multi-person table while you wait for your food to be packed up, he said.
If you’re picking up for delivery, let an employee know
“Some [delivery employees] will come in and just sit down,” Henix told Insider. He said it’s hard to get the order out efficiently when the Five Guys team doesn’t know that a driver is there.
Instead, Henix said, kindly walk up to an employee if they’re not in the middle of helping someone else, let them know whose order you’re there to pick up, and then listen for when it’s ready.