Woman hails Asda worker’s act of kindness when she couldn’t pay for petrol

A woman who was left in tears after being unable to pay for petrol has praised the Asda worker who comforted her.

Sophie Newton, 28, spent an hour visiting five petrol stations when she was running low on fuel on September 27 (Monday).

When she finally found petrol, she waited in the queue of an Asda store in Wigan as her fuel gauge was showing zero miles.

But when she got closer to the forecourt, Sophie noticed the kiosk was closed.

She hoped to pay for her fuel with Apple Pay due to not having her purse with her at the time.

After realising this wasn’t possible, Sophie asked other customers if she could borrow their card and bank transfer the money.

Sadly no one came to her rescue, until an Asda worker helped calm her down.

Sophie was distressed by the whole situation

She told Manchester Evening News: “It was awful. I kept saying I felt really embarrassed that I had to ask for someone’s help.

“I’m a very independent person and will do anything for myself.

“The old couple said it wasn’t something they wanted to do and I said it was fine. I understood completely.

“By this point it was getting up to two hours and I was really upset and emotional.

“I pulled my car and had a cry to myself and thought: ‘What am I going to do?’ My partner was 45 minutes away.”

Asda security guard James, who was managing the queues, calmed Sophie down as she became visibly upset.

He allowed her to park her vehicle in a nearby car wash bay until a family member was able to help.

Sophie added: “I asked him if I was okay waiting until I could get my partner to me with a card. I was crying my eyes out by this point.

“He walked my back over to my car and had a chat with me. He really calmed me down, he was so brilliant.”

Sophie’s mother-in-law eventually came to her rescue, but her card was not contactless so it didn’t work at the pump.

Woman driving feeling anxiety behind the wheel
The petrol crisis in the UK is rife at the moment

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Luckily her partner Adam was around 10 minutes away so he arrived and paid for the fuel.

Sophie continued: “James stayed with us the whole time.

“I felt so alone, scared and embarrassed.

“I felt awful in general so it meant the world for him to be there.”


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